Refund & Cancellation Policy
Last Updated: July 2026
At Pitaarabox, every gift is thoughtfully created just for you. Because most of our products are personalised with names, photos, initials, or custom designs, each order is made specifically based on your requirements.
We want you to have a great shopping experience, so please read our Refund & Cancellation Policy carefully before placing your order.
Returns & Exchanges
As all personalised and customised products are made exclusively for each customer, we do not accept returns or exchanges once an order has been delivered. However, if you receive a product that is damaged, defective, or different from what you ordered, we’ll be happy to make it right.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving your order.
You can contact us via:
- Email: info@pitaarabox.in
- WhatsApp / Phone: +91 9799885240
To help us resolve your request quickly, please provide:
- Your Order Number
- Clear photographs of the product
- Photographs of the packaging (if it was damaged during delivery)
Once we verify the issue, we will arrange a replacement or provide another suitable resolution at no additional cost.
Order Cancellation
Since our products are custom-made, orders can only be cancelled before the personalisation or production process begins.
Once production has started, the order cannot be cancelled because it has been created specifically for you.
If you wish to cancel your order, please contact us as soon as possible after placing it.
Refund Policy
Refunds are provided only in the following situations:
- We are unable to fulfil your order.
- A replacement cannot be arranged for a damaged, defective, or incorrect product.
- Your order is cancelled before production begins and the cancellation is approved.
Approved refunds will be processed to your original payment method within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Personalisation Details
Please review all names, spellings, dates, photos, messages, and other customisation details carefully before placing your order. Pitaarabox is not responsible for errors or incorrect information provided by the customer during the ordering process. If you notice a mistake immediately after placing your order, please contact us as soon as possible. We’ll do our best to update the details if production has not yet started.
Our Commitment
Customer satisfaction is extremely important to us. If you have any concerns about your order, please don’t hesitate to get in touch. Our team will always do its best to find a fair and timely solution.
Pitaarabox reserves the right to decline refund, replacement, or cancellation requests that do not meet the conditions outlined in this policy.
Contact Us
If you have any questions regarding refunds, cancellations, or replacements, we’re here to help.
Pitaarabox
📞 Phone: +91 9799885240
📧 Email: info@pitaarabox.in
🌐 Website: https://pitaarabox.in