SHIPPING & DELIVERY POLICY
Last Updated: July 2026
At Pitaarabox, every personalized gift is thoughtfully handcrafted and made especially for you. Since most of our products are customized with names, photos, initials, or unique designs, each order requires dedicated production time before it is ready for dispatch.
Order Processing Time
- Orders are usually processed and dispatched within 6–7 business days after the order is confirmed.
- During peak seasons such as Rakhi, Diwali, Christmas, New Year, Valentine’s Day, Mother’s Day, Father’s Day, or other festive occasions, processing time may be slightly longer due to high order volumes.
- Orders are processed only after successful payment confirmation. For Cash on Delivery (COD) orders, processing begins once the order is verified.
Shipping & Delivery Timeline
After your order has been dispatched from our warehouse, estimated delivery times are:
- Metro Cities: Approximately 3–5 business days
- Other Cities & Towns: Approximately 5–7 business days
- Remote or Rural Locations: Delivery may take 7–10 business days, depending on courier availability.
Please note that delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, courier delays, or unforeseen logistical issues.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable) containing your tracking details. You can use the tracking number to monitor your shipment until delivery.
Express Delivery
If you need your order urgently, we offer Express Delivery for selected products and locations.
- Express shipping is subject to product availability and serviceable PIN codes.
- Additional shipping charges will apply based on actual courier costs.
- Please contact us before placing your order to confirm express delivery availability.
Shipping Charges
Shipping charges, if applicable, are calculated during checkout based on your delivery location, order value, and shipping method selected.
Any promotional offers such as Free Shipping will be displayed on our website during checkout.
Incorrect Shipping Information
Customers are requested to carefully verify the shipping address, mobile number, and PIN code before placing an order. Pitaarabox cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
Damaged Package
If you receive a package that appears damaged or tampered with, please:
- Take clear photographs before opening the package.
- Record an unboxing video without any cuts or edits.
- Contact us immediately within 24 hours of delivery.
This helps us resolve the issue quickly with our courier partners.
Contact Us
If you have any questions regarding shipping, delivery timelines, or express delivery, feel free to contact us:
Email: info@pitaarabox.in
Phone / WhatsApp: +91 9799885240
We are always happy to assist you and ensure your gifting experience with Pitaarabox is smooth and delightful.
Website: https://pitaarabox.in