Terms and conditions
Last Updated: July 2026
Welcome to Pitaarabox. By accessing our website or placing an order, you agree with these Terms & Conditions. Please read them carefully before using our website or purchasing any products.
1. About Us
Pitaarabox is an online gifting store specializing in personalized and customized gifts for every occasion. Most of our products are made to order based on the personalization details provided by our customers.
2. Product Information
We strive to display our products as accurately as possible. However:
- Product colors may vary slightly due to screen settings or photography.
- As many of our products are handcrafted or personalized, slight variations in color, design, size, or placement of personalization may occur.
- Such minor variations are not considered manufacturing defects.
3. Personalization
Customers are responsible for providing correct names, spellings, dates, photos, messages, and other customization details while placing an order.
Please review your personalization carefully before completing your purchase.
Pitaarabox cannot be held responsible for mistakes resulting from incorrect information provided by the customer.
4. Pricing & Payments
- All prices displayed on our website are in Indian Rupees (INR).
- We accept secure online payments through our authorized payment partners and Cash on Delivery (where available).
- Orders are confirmed only after successful payment or COD verification.
5. Order Acceptance
Once an order is placed, you will receive an order confirmation.
Pitaarabox reserves the right to cancel or refuse any order due to:
- Incorrect pricing
- Product unavailability
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
- Any other valid business reason
If payment has already been made for a cancelled order, the amount will be refunded to the original payment method.
6. Shipping & Delivery
Delivery timelines shown on our website are estimated.
Actual delivery may vary depending on:
- Courier partner operations
- Weather conditions
- Public holidays
- Remote delivery locations
- Other circumstances beyond our control
For complete details, please refer to our Shipping & Delivery Policy.
7. Returns, Refunds & Cancellations
As most Pitaarabox products are personalized and made specifically for each customer, returns and exchanges are generally not accepted.
Refunds, replacements, and cancellations are governed by our Refund & Cancellation Policy.
Please read the policy before placing your order.
8. Privacy
Your personal information is collected and used only for processing orders, providing customer support, improving our services, and complying with applicable laws.
Please read our Privacy Policy for complete details.
9. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Pitaarabox
📧 Email: info@pitaarabox.in
📞 Phone / WhatsApp: +91 9799885240
🌐 Website: https://pitaarabox.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)