Return and Shipping Policy

  1. Return and Exchange Policy for PitaraaBox - Customised Products

    At PitaraaBox, we specialize in crafting bespoke and Personalised products to meet your unique preferences. Our commitment to providing you with exclusive items means that we do not accept returns or exchanges on customised products.

    Return and Exchange Restriction: Due to the Personalised nature of our products, we regret to inform you that we are unable to process any returns or exchanges. Each item is meticulously created to your specifications, making it uniquely yours. Please review your order carefully before finalizing it to ensure all details are accurate.

    Missing or Damaged Product Procedure: In the rare event that your order arrives with missing or damaged items, we have a specific procedure in place to address such issues:

    1. Notification: Notify us within 48 hours of receiving your package if you discover any missing or damaged products.

    2. Visual Documentation: To expedite the resolution process, we require a comprehensive 360-degree video that covers both the packaging and the damaged or missing product.

    3. Contact Information:

    4. Submission: Send the video along with your order number, contact details, and a brief description of the issue to our customer support team via email.

    Our dedicated team will thoroughly investigate the matter upon receiving the necessary documentation and take appropriate steps to address the missing or damaged product.

    For any further queries or assistance, please do not hesitate to reach out to our customer support team at the provided email or phone number.

    Thank you for choosing PitaraaBox for your Personalised products. We appreciate your understanding of our policies and look forward to delivering exceptional, tailor-made items for you.