Neck Pillow with Eye Mask

Return and Exchange Policy for PitaraBox - Customized Products

At PitaraBox, we specialize in crafting bespoke and personalized products to meet your unique preferences. Our commitment to providing you with exclusive items means that we do not accept returns or exchanges on customized products.

Return and Exchange Restriction: Due to the personalized nature of our products, we regret to inform you that we are unable to process any returns or exchanges. Each item is meticulously created to your specifications, making it uniquely yours. Please review your order carefully before finalizing it to ensure all details are accurate.

Missing or Damaged Product Procedure: In the rare event that your order arrives with missing or damaged items, we have a specific procedure in place to address such issues:

Notification: Notify us within 48 hours of receiving your package if you discover any missing or damaged products.

Visual Documentation: To expedite the resolution process, we require a comprehensive 360-degree video that covers both the packaging and the damaged or missing product.